When something goes wrong

You won't make it back to the depot in time

Please resolve it as soon as possible

Keep an eye on the depot's opening hours while on your route. About 2 hours before the depot closes, consider whether you will make it back in time. If there is a risk of delay, contact support in good time.

Always return undelivered parcels on the same day.

Articles in the topic

Card payment failed

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The recipient is not responding

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Damaged, missing, or surplus parcel

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The address on the package differs from the app

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The recipient wants the shipment delivered to a different address

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The recipient wants an additional service

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The parcel locker does not accept the shipment

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Can't find the box

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Vehicle breakdown or critical situation

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You won't make it back to the depot in time

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When to claim compensation

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