When something goes wrong

Card payment failed

Do not attempt payment twice and contact support

The payment went through in Genius mobile pay, but not in the grid.online app

Check the payment result in the Genius mobile pay app and do not collect anything from the recipient a second time. Contact support and follow their instructions.

Cannot pay by card

If the recipient has cash, you can choose cash payment. If they do not have cash, do not hand over the shipment and follow the instructions in the app or from support.

How cash on delivery works is described in the article Cash on delivery step by step.