When something goes wrong
The recipient is not responding
Two calls, an address, 30 seconds, and proof
Call via the app at least twice.
Arrive at the address and try the doorbell or reception.
Stay on site for at least 30 seconds.
Select the correct reason for non-delivery.
Add a brief note and a photo of the doorbells.
Only mark the shipment as undelivered after the entire delivery attempt, not while it is ringing.
What exactly counts as a delivery attempt is described in the article Meet delivery standards.
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