During the order
Parcel lockers and pick-up points
Holding, collection, and forwarding of parcels
Routes with pick-up lockers or pick-up points may have fewer stops, but more parcels at a single location. Therefore, check the number of parcels, vehicle space, and time reserve before submitting your price quote.
Correct order
At a pick-up locker, first pick up parcels for collection and then insert new ones.
At a pick-up point, the order is reversed.
Always place only one parcel into a single locker compartment.
On-site standard
Arrive at the correct locker or pick-up point and stay there for at least 30 seconds. Complete all steps according to the app, the locker, or the staff.
If a parcel cannot be deposited, the app may redirect you to another locker, to a pick-up point, or back to the depot. You can find the procedure in the article Locker does not accept the parcel.
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