During the order

Delivery to the recipient

Contact, standards, and proper handover

Call the recipient via the app, ideally about 3 minutes before arrival. Introduce yourself as a courier and state the sender you see in the app.

When you cannot reach the recipient

Call via the app at least twice.
Arrive at the address and try the doorbell or reception.
Stay on site for at least 30 seconds.

For details, see the articles Meet delivery standards and Recipient is not responding.

Proper handover

First complete the signature, verification, or cash on delivery, and only then hand over the parcel. By default, parcels are handed over at the first lockable door, or at the reception for businesses.

For an undelivered parcel, follow the instructions in the app. It may be redirected to a pick-up point, a locker, or back to the depot. Return the parcel to the depot on the same day.